07 July 2011

CA Technologies India eyes 30 percent growth in service assurance business

CA Technologies India expects its service assurance business to grow by 30 percent year-on-year on the back of strong demand from sectors like telecom, government and BFSI, which are investing heavily on ensuring the services they offer meet pre-defined quality levels.

"Currently, the business is expanding at about 15-20 per cent, but given the strong demand across sectors like telecom, BFSI and government, we are confident of the service assurance business growing at 30 per cent," CA Technologies Solution Strategist (Service Assurance - India and SAARC) Abhilash Purushothaman said.

Under its product portfolio, CA Technologies offers infrastructure management, application performance assurance management and business service management solutions.

The company declined to name clients, citing non-disclosure agreements.

Purushothaman said a major portion of its revenues are coming from large enterprises, but business from small and medium enterprises is also growing steadily.

"Smaller firms are now increasingly investing in making sure that there are reduced outages, faster crisis management and that they get a higher return on investments made on technologies deployed. This is where service assurance solutions come into the picture," Purushothaman said.

He added that the service assurance business is a key focus area for CA's business growth in India and SAARC.

According to industry experts, the business may be contributing over 50 per cent of CA India's revenue.

The experts believed the market for such solutions is growing by 10-14 per cent year-on-year.